Is parking free? Yes! We are conveniently located at 1600 8th Ave South in Nashville, Tennessee. You will find us on the corner of 8th and Alloway, directly across the street from Reservoir Park. There is ample parking in both the front and rear of our building, as well as street parking along Alloway.
Are children welcome? Yes. We provide wonderful and fun hair cuts for kiddos. Although, due to risk of accidents and liabilities, BBC Nashville requests children visit by appointment only.
Can I bring friends/family with me to my appointment? Due to limited space we ask that you arrive alone for your appointment. Kick back and enjoy some "me time"!
Are pets welcome? BBC Nashville allows servicve animals only. In the instance of an emotional support animal, we ask for proof of certification upon entering. We also kindly request you call ahead so we are able to confirm we don't have any guests (or staff) with potential allergies booked at the same time.
Cell phone use policy In order to create the most relaxing experience for all of our guests, we kindly ask that you turn your cell phone on vibrate when you arrive. We also ask that you do not take any phone calls while relaxing at BBC Nashville. We guarantee to entertain you with the antics of our eclectic staff and killer house curated playlists. But If you plan on listening to any music or watching any videos on your mobile device, we request you bring a pair of headphones, as to not disturb any other guests.
Do I have to pay for a consultation? Yes, we charge $25 per consult which is applied to your next visit with us. We just ask you use the consult fee within 90 days of your consult visit. Come take a "Studio Tour", meet your Artist, and see what we are about before deciding to entrust your image to us. Our consultation and tours are 30 minutes.
What happens if I am running late? We will do our best to accommodate late arrivals. Calling ahead gives us the best opportunity to evaluate the situation. However, calling ahead does not always guarantee that we will be able to provide service, especially if your arrival is later than 10 minutes. Guests arriving more than 10 minutes late will be considered a no-show (see policy below).
What happens if I just can't make my appointment? The salon business is an appointment-based business. We understand that sometimes your schedule will change unexpectedly. We ask that you give us 24-hour notice if you must cancel or reschedule a reservation except around holiday’s. In regards to USA holiday’s, we require a 72-hour notice on either side of the holiday. In November/Decemeber, we require a 72-hour notice for the entirety of both months. This allows us the opportunity to contact guests on our waiting list. No-shows will be rebooked at the discretion of management. We would prefer that you reschedule an appointment, rather that just not showing up. All no call/no-shows will be charged 100% of the missed service (as well as 15% gratuity on the full service).
What happens if I miss my appointment or cancel with less than 24-hour notice? First occurrence will be charged 50% of the service they missed (as well as 15% gratuity on the full service). Repeat occurrences will be charged 100% of the missed service (as well as 15% gratuity on the full service).
What is the easiest way for me to make an appointment? To accommodate your scheduling needs, we strongly recommend that you reserve your next appointment before leaving the salon. This is the best way to ensure the time and date most convenient for your next visit. If at any time you feel you would be more comfortable or better served by another member of our team, please let us know. You may book an appointment for any service at BBC Nashville online here; by calling 615-329-0032 or by emailing bookings@whatisbbc.com.
What type of payment methods do you take? MasterCard, Visa, American Express, Discover, cash and checks.
Do you sell any of my private information you have on your Guest Profile? BBC Nashville is committed to protecting the privacy of our clients. We will use any information supplied by you only for internal purposes. We will not sell or provide any information about you to any third parties unless required to do so in completing your credit card purchase.
Do I tip the Artist? If so how much? Tip means "To Insure Promptness". If the Artist provides prompt, caring and great work, a gratuity may be added as appreciation. A 15%+ tip is considered grateful.
When are you open? Hours vary for Hair + Scalp Treatments, BBC Lash + Wax, and Vegan Sunless Tanning—please see the homepage of our website for current hours of operation. We welcome appointments or walk-ins for any of these services. Our Elite Salon accepts guests by appointment only. Walk-in appointments will be accepted up until one hour before closing. Hours may vary due to holidays, unforeseen circumstances, and inclement weather. You may book an appointment for any service at BBC Nashville online here; by calling 615-329-0032 or by emailing bookings@whatisbbc.com.
Are you taking any new clients? Yes! Referrals are the best compliment given, so we thank you as you refer our Studio & Artists. When you refer people you gain Loyalty Points which you can use towards products and services. We appreciate you talking about us!
What happens if I accidentally have a NSF check returned? We understand when accidents happen at the bank. Unfortunately, we, as a business, are charged fees when these incidents occur. A $25 return check fee is applied to the total cost of the check and we thank you for your prompt attention in the matter.
Color services and hair prep: If you are coming in for a color service, please make sure your hair only has everyday styling aid products in it. If you arrive for your appointment with any powdered root cover up products applied this will result in your hair needing to be washed and blown dry before professional color is applied. A $50 shampoo/blowout fee will be added to your appointment.
What if I am unhappy with my service? You have 48 hours from your original appointment date/time to contact us. We’d love the opportunity to discuss what we can do to ensure you are happy with any service we provide.